Within 7 days of delivery, you may return any item you purchase in new condition with original packaging for a refund in store credit. We'll also pay the return shipping cost if the return is a result of damage by courier or receiving the wrong item. We'll notify you via e-mail of your store credit once we've received and processed the returned item. You can expect an instore credit within 7 business days of our receiving your return. This applies only for online orders.
If you choose the wrong product/s you will be liable for return shipping fee's.
We reserve the right to decline the refund or return of items purchased in store if you, at a later date, decide you do not want them.
Please note we may charge a 15% restocking fee for items that are returned not due to damage.
If you discover any defects in your product, please contact us, to help us arrange a replacement on receipt of the item. When replacements are not available we may, at our discretion, provide a complete refund or provide you with store credit of the full value.
We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using NZ Couriers and Fastway Couriers in some cases for New Zealand deliveries or NZ Post International Express for overseas deliveries. Should you feel that your goods do not arrive in good condition, please feel free to contact us using our contact form. We are not responsible for loss or damage to goods that are delivered to an incorrect address.
- we will not collect personally identifiable information like your name, e-mail and mailing address and telephone number ("Personal Information") without your knowledge and permission;
- we will not disclose your Personal Information to third parties unless you have authorized us to do so;
- we will take reasonable steps to protect the security of the Personal Information we collect from you.
Your Personal Information
Crystal Light does not collect personally identifiable information on our website, such as your name, address, e-mail address or telephone number, without your knowledge. Such information is collected only when you knowingly and voluntarily submit it to us (as, for example, when you contact us via e-mail). Crystal Light uses such voluntarily submitted information for the purposes for which it was submitted.
When you place an order Crystal Light will ask you to provide certain information about yourself, such as your name, mailing address, or e-mail address. The personal information you submit when placing your order is treated as confidential. We use this information to process your transaction, and we share the information with Visa, Mastercard, Paypal etc. in order to process your order.
Trends, Tracking and Sharing Information
Crystal Light uses standard software for monitoring statistical information such as how many visitors we have to our websites and what countries they are coming from. These statistics are viewed on an aggregate basis and help us get general overviews of customer trends. We do not look at individual customer data. Personal information specific to each Vendor's sales is treated as strictly confidential and will only be reviewed or examined in the event of a dispute, claim, error or customer request.
Crystal Light uses stringently tested technologies to ensure the security of information transmitted via our web site and maintained in our possession. When you place your order "checkout" you will see a lock icon appear on the status bar of your browser. This indicates that the data that is submitted is encrypted while in transit and so cannot be viewed by anyone other than us. In addition, when we receive that data, it is stored on a separate location to the web server so that it can only be accessed by us.
Our site may provide links to other sites. When you click on one of these links, you are leaving our site and entering another site that we do not control and for which we cannot be responsible. You should carefully review the privacy statements or policies on any other site that you visit because those privacy statements or policies will apply to your visit to that site and may be very different from our policy.